ICT Policy, Procedures and Guidelines

The purpose of this Policy is to describe and document the ICT policies and procedures that will support Njala University goals and objectives within all the teaching, learning, research and administrative units. This geared towards increasing effectiveness and efficiency in all University functions. As such, the development of these policies took into consideration alignment to other existing University functional policies as well as globally recognized ICT practices. The University will accordingly ensure the university-wide dissemination of this Policy to user group categories.


The ICT policy applies to all Njala University Schools, Departments, and Units and covers these areas:

  1. ICT Governance

  2. University Data Communications

  3. Cyber Security

  4. Software Development and Acquisition

  5. ICT Service Management

  6. ICT Skills Capacity Building

  7. ICT Services Support

  8. Telecommunications and Unified Communications

  9. ICT Procurement

  10. Social Media

  11. Software Licensing and Ownership

  12. Information Systems and Data Warehousing

  13. Special Needs ICT Usage

ICT Policy Statement

In compliance with the National ICT policy, Njala University has set out the following policy statement regarding ICT:

  1. The University shall ensure sustainable management of the university’s ICT and resources through the creation of appropriate policy, advisory management and operational ICT Directorate that will cater for the broad interests of all users.

  2. The University shall assure availability of ICT services in the university through reliable network infrastructure and sustaining emerging new applications.

  3. The University shall assure availability of User-level Data Communication Services, including, centralised document management, Email, Internet /Intranet Services and to promote office computing in all offices.

  4. The University shall enhance and streamline student education, related administrative and managerial processes and improve academic reporting facilities through the implementation of an integrated Academic Records Information System.

  5. The University shall improve both the efficiency and effectiveness of library operations and services through the implementation of an integrated online Library Information System.

  6. The University shall enhance and streamline financial management processes and reporting facilities at both central and faculty levels through the implementation of an integrated Financial Information System.

  7. The University shall enhance and streamline the human resource management and administrative processes through the implementation of a Human Resource Information System.

  8. The University shall ensure and require that all students, academic staff, administrative and support staff, and managerial staff are trained on a continuing basis to equip them with the requisite skills to fully exploit the ICT environment in their different functions

  9. The University shall provide for the growth and financial sustainability of its ICT resources through appropriate funding and operational mechanisms

  10. The University shall leverage faculty/unit effectiveness and enable easier access to and coverage of university education by using ICT in instruction, learning and research through the university-wide implementation of E-learning.

  11. The ICT Director is responsible for maintaining the policy and providing support and advice on the University’s strategy for sustainable development.